A guest who arrives at your property already knowing where everything is, what to expect, and how to make the most of their stay is a guest who starts their holiday in a good mood. That mood shapes everything — including the review they leave when they check out.
Most property owners think the guest experience begins when the guest walks through the door. It does not. It begins the moment the booking is confirmed and the guest starts thinking about their trip.
In those days and weeks before arrival, the guest has questions. Where exactly is the property? How do I get in? Where do I park? Is there anything I need to bring? What should I know before I arrive? A guest who cannot find clear answers to these questions arrives anxious. An anxious guest notices things that a relaxed guest would overlook — and writes about them in their review.
A virtual check-in video is a short, professionally produced video specific to your property that guides the guest through everything they need to know before and upon arrival. It covers the location, the entrance, the key collection or smart lock process, the layout of the property, the essential appliances and amenities, any house rules, and local recommendations.
It is sent to every guest after their booking is confirmed. By the time they arrive, they have already seen the property. They know where the pool towels are kept, how the air conditioning works, and where the best taverna within walking distance is. They arrive as informed guests, not confused strangers.
Every virtual check-in video NOMAS produces is specific to your property — filmed on location, edited professionally, and delivered to every confirmed guest at exactly the right moment before their arrival.
Every video we produce is specific to your property — not a generic welcome message adapted from a template. We film your actual entrance, your actual layout, and your actual amenities. The guest sees exactly what they will find when they arrive.
Timing matters. We send the video at the point in the pre-arrival journey when it is most useful — close enough to the arrival date that the information is fresh, early enough that it reduces any last-minute anxiety. Every confirmed guest receives it automatically.
If you renovate, add an amenity, or change your arrival process, we update the video to reflect it. An outdated check-in video creates exactly the confusion it is designed to prevent. We treat your video as a live asset, not a one-time production.
The Greek island short-term rental market draws guests from across Europe and beyond. Where the guest profile of a property calls for it, we produce versions of the check-in video in the languages most relevant to your key source markets — ensuring every guest arrives equally prepared regardless of where they come from.
You stop receiving messages from guests who cannot find the property, cannot work out how to get in, or do not know how the boiler works. You stop worrying about the review from the guest who arrived stressed and never quite relaxed.
Your guests arrive prepared. They feel welcomed before they have spoken to anyone. That feeling is the foundation of a five-star review.
“A guest who arrives informed and confident is a guest who is already on their way to a five-star review.”
NOMAS is based in Corfu and operates across the Greek islands. We understand the specific character of the island short-term rental market — the seasonal peaks, the guest expectations, and the competitive landscape of Airbnb and Booking.com in one of Europe’s most sought-after destinations.
Whether your property is a one-bedroom apartment in Corfu Old Town, a villa in the Cyclades, or a seafront house on any Greek island, we manage your reservations with the same standard of care and response.
Tell us about your property. We will show you how a virtual check-in video would work for it — and what that means for your guests from the moment they book.