Something will go wrong in your property. Not might — will. The boiler, the air conditioning, the pool pump, the washing machine. The question is not whether a problem will occur. It is whether anyone will deal with it before the guest notices.
A guest whose air conditioning fails on a hot August night in Corfu is not going to reflect calmly on the fact that equipment sometimes breaks. They are going to be uncomfortable, frustrated, and looking for someone to blame. If they cannot reach anyone quickly and the problem is not resolved fast, that frustration becomes a review.
The same is true of every technical issue — a blocked drain, a non-functioning appliance, a pool that has not been properly maintained. In isolation, these are property management problems. In the context of a guest stay, they are guest experience failures that become public record on the platforms.
For property owners based away from their property — in Athens, London, or elsewhere — maintenance is particularly difficult to manage. A reliable, responsive network of local contractors does not appear overnight. Building and maintaining those relationships, coordinating access, verifying the quality of work, and keeping the owner informed throughout is a full-time operational responsibility.
Maintenance and technical management covers the identification, coordination, and resolution of all physical issues with the property — from routine preventative maintenance to urgent repairs during a guest stay.
NOMAS manages all maintenance and technical issues for the properties in our portfolio — from the contractor network that handles them to the reporting that keeps you informed. You are never the one who has to find a plumber at 9pm on a Saturday in August.
NOMAS has established relationships with reliable, vetted contractors across all trades relevant to short-term rental properties — plumbing, electrical, air conditioning, pool maintenance, appliance repair, and general building. These are not contractors we find on the day a problem occurs. They are relationships built over time, with people we trust to show up, do good work, and charge fairly.
When an issue arises during a guest stay, speed matters. We prioritise guest-impacting problems and coordinate the fastest possible resolution. The guest is kept informed. The owner is updated. The problem is resolved before it becomes a review.
The best maintenance story is the one where the problem never happens. We coordinate routine checks — pool servicing, air conditioning maintenance, appliance inspection — at the appropriate intervals so that equipment failures during guest stays are minimised.
Every maintenance issue — what it was, what was done, what it cost, and any recommendations for follow-up — is documented and reported to you. You are never left wondering what happened at your property or what was spent on your behalf.
You stop receiving a panicked message from a guest about something broken in your property and having no-one to call. You stop paying emergency rates to contractors you found last minute. You stop discovering at the end of the season that something should have been fixed months ago.
Your property is maintained. Problems are caught early or resolved fast. Your guests never experience the kind of disruption that ends up in a review.
“A problem in a guest’s home for a week is a crisis. A problem that is resolved before they notice it is just Tuesday.”
NOMAS is based in Corfu and operates across the Greek islands. We understand the specific character of the island short-term rental market — the seasonal peaks, the guest expectations, and the competitive landscape of Airbnb and Booking.com in one of Europe’s most sought-after destinations.
Whether your property is a one-bedroom apartment in Corfu Old Town, a villa in the Cyclades, or a seafront house on any Greek island, we manage your reservations with the same standard of care and response.
Tell us about your property. We will tell you how NOMAS handles maintenance — and what that means when something goes wrong at 11pm during a guest stay.